Moving into a new place comes with a list of accounts to open. This guide covers what the City of Apopka confirms about starting city utility service, who to call and when. It also explains who handles streetlight repairs and what number to use for water and sewer emergencies. For more help getting settled, see the site's guide page.
What this guide covers
The City of Apopka's Utility Billing office handles billing and payments for water, sewer, reclaimed water and garbage services. That makes it the first stop for most new city service. The city sources used here do not name providers for electric or internet service, so this guide does not cover how to set those up. The one electric company named in these sources is Duke Energy, and only in connection with streetlight repairs, described below.
Start with Utility Billing
The Utility Billing page describes the office as the place for billing and payments on water, sewer, reclaimed water and garbage services.
Office hours
Utility Billing office hours are Monday through Friday from 8 AM to 5 PM.
Office location
The Utility Billing Office is located at 150 East Fifth Street. The city's New Service page explains how to start service.
How a new customer starts service
There are two routes for starting service: online or in person.
- Online: new customers can complete the application online through the city's New Service page.
- In person: visit the Utility Billing Office at 150 East Fifth Street during office hours.
- By phone: call Utility Billing at 407-703-1727 to open an account.
Same-day service has a cutoff
If you want same-day service at the office, plan your visit early. The city says same day service ends at 3 PM, even though the office stays open until 5 PM. Arriving before 3 PM keeps that option available.
Garbage collection requires an account
The City of Apopka's Solid Waste page says all City residents must establish an account with Utility Billing before garbage collection services can begin. In other words, trash pickup is not automatic. Opening the account is the step that makes collection possible.
The same page gives the phone number to use: call Utility Billing at 407-703-1727 to open an account.
A simple order of steps
- Decide whether you will apply online, by phone or in person.
- If you are going in person, arrive before 3 PM for same-day service. The office is at 150 East Fifth Street.
- If you prefer the phone, call 407-703-1727 during office hours, Monday through Friday from 8 AM to 5 PM.
- Confirm that your account includes garbage collection, since the city requires an account before collection can begin.
- Save the emergency number below.
Water and sewer emergencies
Office hours end at 5 PM, but problems do not always follow a schedule. The city's emergency water and sewer FAQ says that after 5 p.m., or on weekends and holidays, residents should contact 407-703-1757 for emergency water and sewer service. Save it in your phone now so you have it when you need it.
Streetlight repairs
A burned-out streetlight is another common issue. In Apopka, Duke Energy handles streetlight repairs. The city's streetlight repair page notes that Duke Energy has up to 60 days to make the needed repairs according to state law. Knowing that timeline can help set expectations after a repair has been requested.
What is not covered here
This guide sticks to what the city's pages confirm. It does not list deposits, fees, internet providers or the process for electric service, because those details are not in the sources used. If you need them, ask Utility Billing or check the city's pages directly.
Who to contact
- Utility Billing, for billing and payments for water, sewer, reclaimed water and garbage services, and to open an account: 407-703-1727. Office hours are Monday through Friday from 8 AM to 5 PM, at 150 East Fifth Street.
- Emergency water and sewer service after 5 p.m., or on weekends and holidays: 407-703-1757.
- Streetlight repairs: Duke Energy, which has up to 60 days to make repairs under state law, as described on the city's streetlight repair page.
Sources
Compiled from the official sources below.